Privacy Policy
We believe in plain language. We are in the business of maintaining your home's comfort — not tracking your digital life.
1Information We Collect
Information You Provide Directly
When you submit our contact form, we collect:
- First and last name
- Phone number
- Type of service requested
- ZIP code
- A brief description of your request
Information Collected Automatically
Our website is hosted on Netlify. When you visit, the hosting infrastructure automatically logs standard technical data, which may include your IP address, browser type, operating system, pages viewed, and timestamp of visit. This data is used for site performance, security monitoring, and basic analytics.
2How We Use Your Information
We use your information only to operate our business and deliver the services you request, specifically to:
- Respond to inquiries and provide free estimates
- Schedule appointments and dispatch technicians to your property
- Communicate about service status, arrival times, parts delays, and follow-ups
- Generate invoices and process payments (handled offline)
- Maintain service history for warranty registration and future reference
3Text Messaging (SMS)
If you provide your mobile number, you consent to receive operational communications by phone or SMS about your service requests — scheduling, arrival confirmations, and dispatch updates. Standard carrier message and data rates may apply.
We do not sell, rent, or share your mobile phone number or SMS consent data with any third parties for marketing purposes. Your number is used solely by our team to communicate about your service.
ℹ️Opt-Out Instructions: Reply STOP to any message to opt out. Reply HELP for assistance.
4Information Sharing
We do not sell your personal information.
We share information only with trusted service providers who help us operate, including:
- Dispatch and scheduling software
- Email and communications providers
- IT and website support vendors
- Accounting and bookkeeping services
These vendors are contractually restricted from using your information for any purpose other than providing services to us.
We may also disclose information when legally required — in response to valid subpoenas, court orders, or law enforcement requests — or when necessary to protect our legal rights, the safety of our technicians, or investigate suspected fraud.
5Your Virginia Privacy Rights
Davis Plumbing & Heating is a small, local business and does not meet the data-processing thresholds that would make us subject to the Virginia Consumer Data Protection Act (VCDPA). Even so, we respect the principles behind the law. If you are a Virginia resident, you may contact us to:
- Ask what personal information we have on file for you
- Correct inaccurate contact or property information
- Request deletion of your information from our marketing and non-essential operational records
Some data must be retained for tax, warranty, and liability purposes, so deletion requests are subject to those legal exceptions. We will respond to verified requests within a reasonable timeframe.
6Data Retention
We keep your information only as long as needed to provide services and meet legal obligations. Service and warranty records are typically retained for the duration of the warranty period plus applicable statute-of-limitations windows. Marketing records are retained until you opt out or request deletion.
7Data Security
We use commercially reasonable physical, administrative, and electronic safeguards to protect your information. Access is limited to employees who need it to do their jobs — dispatchers, technicians, and billing staff.
No method of internet transmission or electronic storage is 100% secure. While we take reasonable measures, we cannot guarantee absolute security.
8Children's Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can delete it.
9Changes to This Policy
We may update this policy from time to time. When we do, we will revise the "Last Updated" date above. Material changes will be posted prominently on this page.
10Contact Us
Questions or requests about this policy, or how we handle your information: